Shipping policy
At Casey Cycles, we aim to deliver your order quickly, safely, and at the best possible value. This Shipping Policy outlines how and when your items will be shipped, including delivery timeframes, costs, and important information about tracking and handling.
Dispatch Timeframes
All orders are processed and dispatched on weekdays Monday to Friday (excluding public holidays.)
Items in stock in-store: Typically dispatched within 1 to 2 business days.
Items in stock in an alternate warehouse: Typically dispatched with 2 to 3 business days (dependent on supplier location).
Shipping Methods and Delivery Times
All orders are shipped via Australia Post with the option to select either standard or express delivery at the checkout. All orders are shipped with a signature on delivery, online tracking and insured for replacement value.
Estimated delivery times from dispatch:
Metro Melbourne: 1 to 2 business days
Regional Victoria: 2 to 5 business days
Interstate: 3 to 10 business days (depending on location)
Shipping times are estimates only and may vary due to delays, peak seasons, or unforeseen circumstances.
Shipping Costs
Shipping costs are calculated at the checkout based on:
Order size and weight
Delivery location
Chosen delivery method
Product Availability
Orders containing multiple items may ship in separate parcels depending on stock location. If a product becomes unavailable after your order is placed, we will contact you with options for refund, exchange or backorder.
Tracking Your Order
Once your order has been dispatched, you will receive a tracking number via email or SMS. Tracking updates may take up to 24 hours to appear after dispatch.
Delivery Requirements
Deliveries are shipped to the address provided at checkout when completing your order. All orders are shipped with a signature required on delivery. If no one is available to sign for your order at the time of delivery your order may be redirected to a collection point (usually your local post office).
Shipping Restrictions
We currently deliver throughout all Australian states and territories only. International shipping is not available. Certain items (such as lithium batteries) may be restricted from air transport and may require ground shipping methods only.
Damaged or Missing Shipments
If your order arrives damaged or does not arrive within the expected timeframe:
Notify us as soon as possible by emailing sales@caseycycles.com.au. Include your name and order number along with photos of any damage and/or details that may assist us. A member of our team will contact you promptly to resolve the issue.
Incorrect Shipping Information
Please ensure your shipping details are accurate at checkout. Casey Cycles is not responsible for delays or lost shipments caused by incorrect or incomplete addresses. Be sure to check your order confirmation email to ensure your shipping information is correct, if you notice any errors, please call us on (03) 5996 1049 or reply to your order confirmation email with the corrected information.
Click and Collect (In-store Pick Up)
Click & Collect is available from our Cranbourne retail store. You will receive a SMS notification when your order is ready for pickup, usually within one business day of your order being received. A valid photo ID and order confirmation must be displayed to staff when collecting your order. Bikes ordered for click and collect may require assembly (usually within 24 hours), we will let you know when your order is ready for collection.
Contact Us
For help with shipping or order status, please contact our friendly team:
Email: sales@caseycycles.com.au
Phone: (03) 5996 1049
Address: 108 High Street, Cranbourne, Vic 3810